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Service Process

【Translation Services Workflow】
  • 1

    Initiation Phase

    1. Requirement Communication and Assessment
    2. Document Receipt, Clarifying Languages/Delivery Timelines/Compliance Standards
    3. Document Difficulty Assessment (e.g., cutting-edge fields/high-risk content: adverse reaction data)
    4. Confirmation of Special Requirements (bilingual side-by-side/eCTD format/termbase creation)
  • 2

    Preparation Phase

    1. Project Planning and Translator Matching
    2. Formation of a Dedicated Team (Project Manager + Medical Translator + Compliance Reviewer)
    3. Establishment of an Exclusive Termbase (integrating client terminology + authoritative industry dictionaries + regulatory terminology)
    4. Development of a Schedule (clarifying milestones for initial draft/review/finalization)
  • 3

    Execution Phase

    1. Translation Execution
    2. The lead translator translates according to the termbase and records newly added terms in real time
    3. Spot checks by the Project Manager (focusing on terminology consistency and data accuracy, such as dosage units)
    4. Synchronous processing of complex charts (ensuring alignment between text and graphics)
  • 4

    Initial Proofreading Phase

    1. Initial Review and Revision
    2. Self-Proofreading by the Lead Translator (logical coherence/omissions and mistranslations)
    3. Cross-Review (another translator checks sentence by sentence and marks discrepancies)
    4. Communication to Confirm Discrepancies and Unify Translations
  • 5

    Professional Review

    1. Dual Review for Compliance and Terminology
    2. Compliance Review (against regulatory requirements: e.g., indication expressions/FDA adverse reaction classifications)
    3. Professional Review (accuracy of medical/pharmaceutical concepts: e.g., pharmacokinetics vs. pharmacodynamics)
    4. Terminology Specialist Verifies Full-Document Consistency and Updates the Termbase
  • 6

    Final Review Phase

    1. Formatting and Quality Control
    2. Restoration of Original Formatting (headers and footers/chart positions/formula layouts)
    3. Final Draft Quality Control (typos/number formats/page number continuity)
    4. Output of Sample Draft and Fine-Tuning Based on Client Feedback
  • 7

    Delivery and After-Sales

    1. Delivery and After-Sales Support
    2. Delivery as Required (encrypted transmission/cloud sharing), Accompanied by a Delivery Checklist
    3. 30-Day Free After-Sales Support (prioritizing compliance revisions based on regulatory feedback)
    4. Archiving of Termbases and Project Summaries for Future Reuse
【Interpretation Services Workflow】
  • 1

    Requirement Confirmation

    1. In-Depth Requirement Confirmation
    2. Clarifying Scenarios (simultaneous interpretation/consecutive interpretation/regulatory escort) and Language Combinations
    3. Confirmation of Core Information (duration/location/technical field: e.g., cancer immunology)
    4. Communication of Details (equipment needs/speech preview/prohibited expressions)
  • 2

    Interpreter Matching

    1. Interpreter Screening and Matching
    2. Screening by Scenario (requiring project experience in relevant fields)
    3. Testing and Assessment (professionalism/fluency), Confirmed by the Client
    4. Signing Agreements (including confidentiality clauses) and Confirming Time Availability
  • 3

    Preliminary Preparation

    1. Preview of Professional Content
    2. Receipt of Background Materials (agendas/PPTs/core glossaries)
    3. Creation of Shorthand Reference Tables (high-frequency terms: e.g., CAR-T/biosimilars)
    4. Terminology Alignment Meetings (confirming translations with the client to unify expressions
  • 4

    On-Site Preparation

    1. Pre-Execution Testing
    2. Offline: Arriving 1 hour early to test simultaneous interpretation equipment/confirm seating visibility
    3. Online: Testing networks/conferencing software and preparing backup equipment (mobile hotspots)
    4. Communication with Speakers: Confirming pacing/temporary adjustments
  • 5

    On-Site Execution

    1. Implementation of Interpretation Services
    2. Simultaneous Interpretation: Real-time translation (3-5 second delay), repeatedly confirming data (e.g., dosages)
    3. Consecutive Interpretation/Escort: Accurately conveying professional dialogues (e.g., case discussions/regulatory questions)
    4. Project Manager on Standby to Handle Emergencies (equipment failures/terminology disputes)
  • 6

    Post-Project Summary

    1. Feedback and Archiving
    2. The Client Completes a Satisfaction Feedback Form (professionalism/response speed)
    3. Compile Newly Added On-Site Terms and Update Relevant Termbases
    4. Prepare a Service Summary (strengths and areas for improvement) and Share It with the Client
【Cooperation Workflow】
  • 1

    Initial Engagement Phase

    1. Intent Communication and Qualification Verification
    2. Party A Communicates Its Cooperation Needs and Clarifies Core Requirements (languages/timelines/compliance standards)
    3. Party B Provides Its Company Profile and Qualification Documents (certifications/compliance service cases)
    4. Both Parties Initially Confirm the Direction of Cooperation and Agree on the Subsequent Coordination Process (e.g., document submission and proposal discussion timeline)
  • 2

    Requirement Refinement and Proposal Development

    1. Development of a Dedicated Proposal
    2. Party A Provides Detailed Requirement Documents (e.g., sample documents for translation, compliance requirement checklists, and termbases)
    3. Party B Develops a Tailored Service Proposal Based on the Characteristics of the Medical Field (including translator allocation, schedule planning, and quality control standards)
    4. Service Fees (calculated by word count/duration/difficulty), Payment Terms, and the Deliverables List Are Clearly Defined
  • 3

    Contract Drafting Phase

    1. Compliant Contract Preparation
    2. Party B drafts the "Translation Services Contract" based on the proposal (including core clauses: service content, confidentiality agreement, compliance responsibilities, breach of contract liabilities)
    3. Highlight special clauses for the life sciences field (e.g., document confidentiality levels, regulatory compliance guarantees, terminology accuracy commitments)
    4. Party B simultaneously provides a "Non-Disclosure Agreement (NDA)" (for sensitive information such as pharmaceutical R&D data and patent documents)
  • 4

    Contract Review and Revision

    1. Mutual Confirmation
    2. Party A reviews the contract (focusing on compliance clauses, Scope of Services, payment, and breach of contract details)
    3. Both parties communicate and negotiate disputed clauses (e.g., adding "regulatory feedback revision guarantees" or "late payment penalties")
    4. Party B revises the contract based on the negotiation results to form the final contract text
  • 5

    Signing and Execution Phase

    1. Formalization of the Cooperation Relationship
    2. Confirm the Signing Method (offline: signatures and seals from both parties; online: electronic signatures/platform-based signing)
    3. Party A Pays the Advance Payment as Agreed in the Contract (if applicable) and Provides Proof of Payment
    4. After Party B Receives the Advance Payment, Both Parties Complete the Contract Signing, and the Contract Officially Takes Effect
  • 6

    Post-Signing Wrap-Up Phase

    1. Project Initiation and Document Archiving
    2. Party A Submits Complete Service Materials (e.g., full set of translation documents and the final termbase)
    3. Party B Archives the Contract and Related Documents (establishing dedicated project files, including confidentiality management)
    4. Both Parties Confirm the Subsequent Points of Contact and Initiate Service Execution
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